1. Introduction & Scope
QuoteHiva.com ("we," "us," "our," or "QuoteHiva") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and request quotes from our network of service providers.
This Privacy Policy applies to:
- Our website at www.quotehiva.com
- Mobile applications and services (if applicable)
- Quote request forms and quote matching services
- All communications and interactions with QuoteHiva
This policy does not apply to third-party websites, applications, or services that may link to or be accessible through QuoteHiva. We are not responsible for the privacy practices of these external services.
3. How We Use Your Information
QuoteHiva uses the information we collect for the following purposes:
3.1 Service Delivery
- Processing and matching your quote request with appropriate service providers
- Sending your information to selected service providers to enable them to provide quotes
- Communicating with you about your quote request and status
- Providing customer support and responding to your inquiries
- Creating and managing your account
3.2 Marketing & Communications
- Sending promotional emails, newsletters, and updates about new services (with your opt-in consent)
- Conducting market research and surveys
- Personalizing your experience and content recommendations
- Re-marketing through display ads and social media
3.3 Legal & Compliance
- Complying with legal obligations and government requests
- Enforcing our Terms of Service and other agreements
- Protecting against fraud, abuse, and security threats
- Establishing, exercising, or defending legal claims
3.4 Analytics & Improvement
- Analyzing website performance and user behavior
- Improving our products, services, and website functionality
- Testing new features and optimizing user experience
4. How We Share Your Information
4.1 Service Providers
This is the primary purpose of our service. When you request a quote, we share your information with selected service providers (insurance companies, contractors, loan companies, etc.) so they can provide quotes and contact you directly. We are transparent about this—you acknowledge this sharing when you submit a quote request.
4.2 Affiliate Partners & Third-Party Services
We may share aggregated or anonymized data with:
- Analytics providers (Google Analytics, etc.)
- Marketing and advertising partners
- Payment processors
- Customer support platforms
- Fraud prevention services
4.3 Legal Requirements
We may disclose your information if required by law or when we believe in good faith that disclosure is necessary to:
- Comply with legal obligations, court orders, or regulatory requests
- Protect our rights, privacy, safety, or property
- Prevent fraud or respond to security threats
- Protect the rights, property, or safety of our users or the public
4.4 Business Transfers
If QuoteHiva is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and ensure your information is treated according to this Privacy Policy.
4.5 With Your Consent
We will not share your information for purposes other than those stated above without first obtaining your explicit consent.
5. Cookies & Tracking Technologies
5.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality (authentication, security)
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Track user behavior to improve our services
- Marketing Cookies: Enable targeted advertising and re-marketing
5.2 Other Tracking Technologies
- Web beacons and tracking pixels to measure campaign effectiveness
- Local storage and session storage for user preferences
- Device fingerprinting for security and fraud prevention
5.3 How to Opt Out
- Browser Settings: Most browsers allow you to refuse cookies or alert you when cookies are being sent
- Opt-Out Tools: Use industry opt-out tools like AdChoices or the Digital Advertising Alliance (DAA)
- Marketing Opt-Out: Click the unsubscribe link in marketing emails
- Do Not Track: Some browsers have "Do Not Track" features; however, we do not currently respond to Do Not Track signals
Note: Disabling essential cookies may impact website functionality.
6. Your Privacy Rights (Including CCPA)
⚖️ CALIFORNIA RESIDENTS (CCPA): If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA). These rights are detailed below.
6.1 CCPA Rights for California Residents
Right to Know: You have the right to request what personal information QuoteHiva collects, uses, and shares about you.
Right to Delete: You can request that we delete your personal information, subject to certain exceptions (e.g., information needed for legal compliance or fraud prevention).
Right to Opt-Out: You can opt out of the "sale" or "sharing" of your personal information. Under CCPA, "sale" includes sharing information with third parties for valuable consideration. QuoteHiva may be considered to "sell" or "share" data when we provide it to service providers and marketing partners.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. You will not be denied service, charged higher prices, or receive lesser quality of service.
Right to Correct: You can request correction of inaccurate personal information.
Right to Limit Use: You can request that we limit our use of sensitive personal information.
6.2 How to Submit CCPA Requests
- Online Form: Visit our Do Not Sell My Info page
- Email: privacy@quotehiva.com
- Phone: 1-800-QUOTEHIVA (1-800-786-8342)
- Mail: QuoteHiva Privacy Team, 500 Main Street, Suite 100, San Francisco, CA 94105
6.3 Verification of Requests
We will verify your identity before processing requests to ensure we're protecting your privacy. This may require you to confirm personal information or use a third-party verification service. Authorized agents can submit requests on your behalf with proper documentation.
6.4 Other State Privacy Rights
Other states may have similar privacy laws (such as Virginia's VCDPA, Colorado's CPA, and Connecticut's CTDPA). We apply comparable protections to all residents of states with privacy laws.
6.5 General Privacy Rights (All Users)
- Email Communications: You can opt out of promotional emails by clicking "Unsubscribe" in any email or contacting us directly
- Account Updates: You can update, correct, or delete your account information at any time
- Data Portability: You can request a copy of your personal information in a portable format
7. Data Retention
QuoteHiva retains your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on the type of information and its purpose:
- Quote Requests: Retained for up to 7 years for legal compliance and fraud prevention
- Account Information: Retained while your account is active; deleted within 90 days of account closure unless legally required
- Marketing Communications: Retained until you unsubscribe
- Cookies: Typically retained for up to 24 months (session cookies deleted when browser is closed)
- Analytics Data: Anonymized after 38 months
If you request deletion of your personal information, we will retain only the minimum information necessary for legal compliance, fraud prevention, and security purposes.
8. Children's Privacy (COPPA)
QuoteHiva does not knowingly collect personal information from children under the age of 13. Our services are intended for adults 18 years of age and older.
If we become aware that we have collected information from a child under 13 without parental consent, we will delete such information immediately and terminate the child's account.
If you believe QuoteHiva has collected information from a child, please contact us immediately at privacy@quotehiva.com.
For users between 13 and 18, parental consent is recommended. We comply with the Children's Online Privacy Protection Act (COPPA) and applicable state laws.
9. Security Measures
QuoteHiva implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction:
- Encryption: All data transmitted to our servers is encrypted using SSL/TLS protocols
- Access Control: Employee access to personal information is restricted and role-based
- Firewalls & Monitoring: Network firewalls and intrusion detection systems monitor for suspicious activity
- Data Minimization: We collect only the information necessary for our services
- Regular Audits: We conduct regular security assessments and penetration testing
- Incident Response: We maintain a data breach response plan and will notify affected users of material breaches as required by law
⚠️ No Absolute Security: While we implement comprehensive security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites, applications, and services that are not operated by QuoteHiva. This Privacy Policy does not apply to these external websites.
We encourage you to review the privacy policies of any third-party website before providing your personal information. We are not responsible for the privacy practices of linked websites, and your use of third-party services is at your own risk.
Service providers who receive your information through our quote matching service maintain their own privacy policies. We recommend reviewing their policies to understand how they use your information.
11. Changes to This Policy
QuoteHiva may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this policy
- Sending you an email notification if the change significantly affects your privacy rights
Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy.